Returns & Exchanges

At Top Glides your satisfaction is our top priority! We understand that sometimes you need to return or exchange an item, and we're here to make it super easy.

Returns

Ready to return or exchange your unused Top Glides items? No worries, simply ship them back to our awesome warehouse address below within 60 days of purchase. No need for complicated forms or authorizations from customer service. It's as simple as that!

Top Glides Attn: Returns
816 NH Route 175 Unit B3
Holderness NH 03245

Remember, to make sure everything goes smoothly, your returned purchase must be unused and in its original packaging. If you include a copy of your shipping invoice or provide contact information with your return package, we'll be able to credit your account quickly and accurately. Easy peasy lemon squeezy!

To ensure your returned item finds its way back to us, we recommend shipping it via UPS or another tracked method. Don't forget to grab insurance for your return shipment if needed. Safety first, right? Once we receive your return, we'll promptly credit your account for the purchase price. No fuss, no muss. No return authorizations, phone calls, or complicated arrangements needed!

Exchanges

Looking for a quick exchange? Here's a tip: Go ahead and purchase your preferred items from TopGlides.net right away. Then follow the steps above to return your original purchase. You'll need to pay for your new goodies upfront, but once we receive your returned item, we'll speedily credit your account for the original purchase price (minus shipping). It's like magic!

Returns Policy

Oh, the joy of returns! You can return most new, unopened items within 60 days of delivery for a full refund. And guess what? If the return is our fault (like you received an incorrect or defective item), we'll cover the return shipping costs too. We've got your back!

Refund Timeline

We know you're eager for that refund, so let's break it down. Typically, you should expect to receive your refund within two weeks after handing your package to the return shipper. But hey, in many cases, it arrives even quicker! This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), our processing time once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 4 business days). So get ready for that sweet reimbursement!

Ready to Return?

It's a piece of cake! Simply log into your TopGlides.net account, locate the order under the "Complete Orders" link in the My Account menu, and click on the Return Item(s) button. We'll keep you in the loop via email, updating you on your refund once we've received and processed your returned item.

So go ahead and shop with confidence knowing that returns and exchanges at Top Glides are as easy as pie. We're here to make your experience top-notch from start to finish!