At Top Glides your satisfaction is our top priority! We understand that sometimes you need to return or exchange an item, and we're here to make it super easy.
Returns
Ready to return or exchange your unused Top Glides items? No worries, simply ship them back to our warehouse address below within 60 days of purchase. No need for complicated forms or authorizations from customer service. It's as simple as that!
Top Glides Attn: Returns
816 NH Route 175 Unit B3
Holderness NH 03245
Remember, to make sure everything goes smoothly, your returned purchase must be unused and in its original packaging. If you include a copy of your shipping invoice or provide contact information with your return package, we'll be able to credit your account quickly and accurately.
To ensure your returned item finds its way back to us, we recommend shipping it via UPS or another tracked method. Don't forget to grab insurance for your return shipment if needed. Safety first, right? Once we receive your return, we'll promptly credit your account for the purchase price. No return authorizations, phone calls, or complicated arrangements needed!
Exchanges
Looking for a quick exchange? Here's a tip: Go ahead and purchase your preferred items from TopGlides.net right away. Then follow the steps above to return your original purchase. You'll need to pay for your new goodies upfront, but once we receive your returned item, we'll speedily credit your account for the original purchase price (minus shipping).
Returns Policy
You can return most new, unopened items within 60 days of delivery for a full refund. If the return is our fault (like you received an incorrect or defective item), we'll cover the return shipping costs too. For more details see our Product Guarantee.
Refund Timeline
We know you're eager for that refund, so let's break it down. Typically, you should expect to receive your refund within two weeks after handing your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), our processing time once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
Ready to Return?
So go ahead and shop with confidence knowing that returns and exchanges at Top Glides are as easy as pie. We're here to make your experience great from start to finish!